Customer Success Manager

What are you going to do?

As a Customer Success Manager you are in frequent contact with prospective, new and existing customers to determine how they can become (more) successful in using our No-Code development platform, Betty Blocks, within their organization. In addition, you share best practices with your colleagues and make improvements to our processes and systems. You will join a team of experienced and enthusiastic CSM colleagues and you will work closely with your sales colleagues in our Sandy Springs office.

As a Customer Success Manager at Betty Blocks, you are involved in almost every step of the customer journey. You share your -tailor-made- success plan with new customers so that they are properly onboarded on our platform. In addition, you share best practices from other customers and you inform about developments of our product, so that everyone can get the best out of the platform and this increases adoption. Every customer is different; that's why you build a close relationship with the customer, and you know exactly where the next challenge lies to ensure that they achieve the best results with our platform. Good expectation management skills and a service-oriented attitude make the difference!

Next to this you'll be responsible for Delivery Manager related tasks. You will guide, train and manage customers from onboarding to a self-sufficient and scalable application development program (Citizen Development). You focus on enabling customers to achieve their strategic objectives via the ideal mix of optimal Betty Blocks platform usages, skilled resources and Software Development Life Cycle (SDLC). Internally, you are responsible for the operational management of the external project organization of Betty Blocks.

Who are we?

We see ourselves as a driven, energetic and hardworking group of friends, who are passionate about what we do: Making application development as easy as riding a bicycle. Our no-code platform enables organizations around the world to create applications that solve the problems they currently face in their unique situations.

We are proud to be the world's first no-code platform for Citizen Development. Our goal is that by 2023 everyone can build an application. 'How can we make building easier' is the foundation of everything we do.

Who are you?

• You have at least 2 years of experience as a Customer Success Manager or Account Manager at a SaaS company;
• You are tech-savvy and like to operate at a strategic level;
• You have obtained a Bachelor or Masters degree;
• You feel involved with the customer and you get a kick out of customer satisfaction;
• You are proactive, commercially minded and positive!

What do we offer?

Next to you base salary which is based on your profile and experience we offer:

• We provide health insurance coverage;
• A brand new MacBook which you can also use privately;
• An appealing commission plan;
• A stock appreciation rights plan after 3 years of employment;
• A lot of room for personal development and growth;
• A beautiful Sandy Springs office;
• A start-up environment in which you can make a difference.

Why Betty Blocks?

We are a fast-growing, internationally operating IT company that gives you the opportunity to develop yourself both professionally and personally and to take your career to the next level. We help companies maximize their human potential in IT by empowering more employees with the tools to develop business applications that drive innovation in any company. Do you want to be part of this and does the vacancy completely suit you? Then we would like to meet you!

More information:

For more information about this vacancy you can contact our Recruiter Perry Hofman via perry.hofman@bettyblocks.com or by phone on +31625778372